We defend companies in consumer claims and help reduce the volume of disputes by reviewing contracts, commercial policies and customer service practices.

Typical matters

Defence in individual and collective consumer actions.
Proceedings before Brazilian Procon bodies and other consumer protection bodies.
Review of standard-form contracts, terms of use and commercial policies.
Liability assessment and strategy for high-volume claims.
Preventive advice for retail and service companies.

How we work

Every matter is handled directly by one of the partners, both admitted to the Brazilian and Portuguese Bars. After the first conversation, we send a written proposal setting out scope, stages and fees. Contact us.